Refund Policy

At Fashionsis.com, we strive to provide high-quality products and an excellent shopping experience. If you are not completely satisfied with your purchase, we are here to help. Please read our Refund Policy carefully to understand your rights and responsibilities regarding returns, exchanges, and refunds.

Eligibility for Returns

We accept returns within 14 days of the delivery date.

To qualify for a return, the item must:

Be unused, unworn, and unwashed.
Be in its original condition.
Include all original tags, labels, and packaging.
Be accompanied by proof of purchase, such as an order confirmation or receipt.

Items returned without meeting these conditions may be refused or subject to a partial refund.

Non-Refundable Items

The following items are not eligible for refunds or returns:

Gift cards
Final sale or clearance items
Personalized or custom-made products
Intimate apparel and hygiene-sensitive items
Products that have been worn, damaged, washed, altered, or used by the customer

How to Request a Return

To initiate a return, please contact our customer support team within the return period and provide:

Your order number
The item(s) you wish to return
The reason for the return
Photos of the product if it is damaged, defective, or incorrect

Once your request is reviewed and approved, we will provide instructions for returning the item.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us within 7 days of receiving your order.

To help us resolve the issue quickly, please provide:

Your order number
Clear photographs showing the problem
A brief description of the issue

After verification, we may offer a replacement, store credit, or full refund, depending on the circumstances.

Refund Approval and Processing

After we receive and inspect your returned item, we will notify you of the status of your refund request.

If approved:

Refunds will be issued to the original payment method.
Processing typically takes 5–10 business days.
Additional time may be required by banks, credit card providers, or payment processors before the funds appear in your account.

Partial Refunds

In certain situations, partial refunds may be granted, including:

Items returned with missing tags or packaging.
Products showing signs of use.
Returns submitted outside the approved return conditions.
Items not returned in their original condition.

Late or Missing Refunds

If you have not received your refund after receiving approval:

Check your bank account again.
Contact your credit card provider or payment processor.
Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact our support team for assistance.

Exchanges

We only replace items that are defective, damaged, or incorrectly shipped. If you need an exchange for the same item, please contact customer support for assistance.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

The wrong item was shipped.
The product arrived damaged.
The item has a verified manufacturing defect.

Original shipping fees are generally non-refundable unless the return is due to an error on our part.

Order Cancellations

Orders may be canceled within 12 hours of placement. Once an order has entered processing or has been shipped, cancellation requests may no longer be possible.

Fraud Prevention

To protect our customers and business, Fashionsis.com reserves the right to refuse returns, refunds, or exchanges in cases of suspected fraud, abuse of our return policy, or unauthorized transactions.

Changes to This Policy

We reserve the right to modify or update this Refund Policy at any time. Any changes will be posted on this page and become effective immediately upon publication.

Contact Us

If you have any questions regarding returns, refunds, exchanges, or cancellations, please contact our customer support team through the Contact Us page on Fashionsis.com.

We appreciate your trust in Fashionsis.com and thank you for shopping with us.